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The Fusion Style emerged from a fervent dedication to redefine luxury within the fragrance industry. Founded on the belief that sophistication shouldn't come with a hefty price tag, we set out to create a brand that embodies both opulence and accessibility.

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H.N. 183, Mukand Pur, Delhi -110042

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Return & Refund Policy

At The Fusion Style, we’re committed to ensuring your satisfaction with every purchase. Here’s a breakdown of our refund and return policy, tailored to provide you with peace of mind and confidence in our brand:

Return & Refund Policy – The Fusion Style

Refund Policy

  • – Once our products are delivered, we can’t take back opened or used items for hygiene reasons.
    – Damages caused by neglect, improper use, or wrong application aren’t eligible for refunds.
    – We’re not responsible for any damage after your product is delivered.
    – To claim a refund, you’ll need to provide an unboxing video showing any issues like missing items, leaks, or damage.
    – If your package is tampered with, damaged, or defective, don’t accept it from the delivery partner.
    – You must request a refund within 24 hours of getting your order, along with necessary images and videos.
    – Cash on delivery refunds will go to your provided bank account within 5–7 working days.
    – Delivery charges won’t be refunded.
    – It may take up to 15 days for your credited refund to show in your account.
    – We’ll provide all the relevant details once we initiate your refund.
    – As a new brand, we aim to establish trust and transparency with our customers through our straightforward refund policy.

**Return Policy**

– In cases of extreme damage during delivery, we offer refunds or exchanges after thorough verification.
– Contact our customer care within 24 if you receive a damaged, broken, or leaked product.
– Our return policy reflects our commitment to customer satisfaction and ensuring that you receive products in perfect condition.

**Cancellation Policy**

– You can only cancel orders before they’re dispatched from our warehouses, with a 2.5% gateway charge.
– Refunds for cancelled paid orders will be back in your original payment account within 15 days.
– Once orders are shipped from our warehouses, they can’t be cancelled. Prepaid orders returned will have a deduction of 95.
– Our cancellation policy is designed to provide flexibility while ensuring efficiency in order processing.

**FAQs**

Q.1) How long until I get my funds after cancellation or refund acceptance?
A. Paid orders refunds take 15 days, while COD refunds take 5-7 working days.
– Our commitment to timely refunds reflects our dedication to customer satisfaction and trust.

Q.2) Does the policy cover opened/used products?
A. No, it only covers products with issues like leakage, breakage, or missing items, not opened or used ones.
– Our policy prioritizes product quality and hygiene standards to ensure your safety and satisfaction.

Q.3) How do I cancel my order if it was a mistake?
A. You can cancel within a few hours on the checkout order confirmation page or by contacting our customer care team.
– We understand that mistakes happen, and our cancellation process is designed to be hassle-free for our customers.

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